Welcome to Celestiagem Jewelry Shop’s FAQ section. We’ve compiled answers to common questions about our handcrafted jewelry collections, shipping policies, and customer care services to enhance your shopping experience.

About Our Products

What types of jewelry does Celestiagem offer?
Our elegant collections include handcrafted bracelets, earrings, hair accessories, necklace sets, necklaces, nose accessories, and rings. Each piece is designed with meticulous attention to detail in our Monhegan studio.
What makes Celestiagem jewelry special?
Our jewelry is carefully handcrafted with an emphasis on elegance and quality. Each piece is packaged in our signature gift-ready presentation, reflecting the care that goes into both creation and delivery.
Are your jewelry pieces suitable for sensitive skin?
While we use high-quality materials, we recommend checking product descriptions for specific material information. If you have particular sensitivities, please contact our customer care team before purchasing.

Ordering & Account

How do I create an account?
You can create an account during checkout or through our website’s account section. Having an account allows you to track orders and save your preferences for future purchases.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
Can I modify or cancel my order after placement?
Orders are processed quickly to ensure prompt delivery. Please contact us immediately at [email protected] if you need to modify or cancel an order, and we’ll do our best to accommodate your request.

Shipping & Delivery

Where do you ship?
We offer worldwide delivery, with some exceptions in certain Asian countries and remote areas. Please check during checkout if we ship to your location.
What are my shipping options?
We offer two shipping methods:
– Standard Shipping ($12.95): Via DHL or FedEx, typically delivered within 10-15 days after dispatch (1-2 day processing time)
– Free Shipping: For orders over $50 via EMS, typically delivered within 15-25 days after dispatch (1-2 day processing time)
How can I track my order?
Both shipping methods include tracking. You’ll receive tracking information via email once your order is dispatched from our studio.
Are there additional customs fees for international orders?
International orders may be subject to import duties or taxes, which are the responsibility of the recipient. These fees vary by country and are not included in your order total.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unused and in their original condition with all packaging intact. Please contact our customer care team at [email protected] to initiate a return.
How long does it take to process a refund?
Once we receive your returned item, we will process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
Do you offer exchanges?
We currently don’t offer direct exchanges. For a different item, please return the original purchase (following our return policy) and place a new order for the desired item.

Customer Care

How can I contact customer service?
Our dedicated team is available via email at [email protected]. We typically respond within 24-48 hours during business days.
What are your business hours?
Our customer care team operates Monday through Friday, 9:00 AM to 5:00 PM EST. Emails received outside these hours will be answered the next business day.
Where is Celestiagem Jewelry Shop located?
Our studio is located at 3001 Cook Hill Road, Monhegan, US 04852. Please note this is a studio address and not open for public visits.

We hope this FAQ has answered your questions. If you need further assistance, please don’t hesitate to contact our customer care team. At Celestiagem, we’re committed to bringing elegant jewelry and exceptional service to your doorstep.