Privacy Policy

At Celestiagem Jewelry Shop (“we”, “us”, or “our”), we value your trust as much as we value the craftsmanship of our handcrafted jewelry collections. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.charmingearrings.com or make a purchase from us.

1. Information We Collect

We collect information that helps us provide an elegant shopping experience for our discerning clientele:

• Personal Information: When you make a purchase, we collect your name, email address, shipping address, payment information (processed securely through our payment gateway), and phone number (optional for delivery updates).
• Browsing Data: We collect information about your interactions with our website, including pages viewed, items clicked, and time spent on our site.
• Device Information: We may collect data about the device you use to access our site, including IP address, browser type, and operating system.

2. How We Use Your Information

Just as we carefully craft each jewelry piece in our Monhegan studio, we thoughtfully use your information to:

• Process and fulfill your orders for our handcrafted jewelry collections
• Provide customer support and respond to your inquiries
• Improve our website and product offerings
• Send you order confirmations and shipping updates
• With your consent, send you information about new collections and special offers
• Prevent fraud and enhance the security of our website

3. Data Sharing and Disclosure

We treat your personal information with the same discretion we apply to our jewelry designs:

• Service Providers: We share necessary information with trusted third parties who assist with payment processing (Visa, MasterCard, JCB, PayPal), shipping, and website operations.
• Legal Requirements: We may disclose information if required by law or to protect our rights and the safety of our customers.
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred as part of the business assets.

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

We protect your information with the same care we take in crafting our jewelry:

• All payment transactions are processed through a secure gateway with SSL encryption
• We never store complete payment card details on our servers
• Access to personal information is restricted to authorized personnel only
• We implement industry-standard security measures to protect against unauthorized access

While we strive to protect your information, no internet transmission is 100% secure. We encourage you to use strong passwords and protect your login information.

5. Your Rights and Choices

As a valued customer, you have control over your personal information:

• Access and Update: You may review and update your account information by logging into your account on our website.
• Marketing Communications: You may opt-out of marketing emails by clicking the unsubscribe link in any email or contacting us.
• Data Deletion: You may request deletion of your personal information, subject to legal retention requirements.
• International Customers: Our payment system automatically converts currencies for international orders, but we do not discriminate based on geographic location in our privacy practices.

6. Cookies and Tracking Technologies

Like the delicate settings that enhance our jewelry, we use cookies to enhance your browsing experience:

• Essential Cookies: Necessary for website functionality, including shopping cart and checkout processes.
• Analytics Cookies: Help us understand how customers interact with our site to improve design and product offerings.
• Marketing Cookies: Used to show relevant ads on other platforms (you may opt-out through your browser settings).

Most browsers allow you to control cookies through their settings. However, disabling essential cookies may affect your ability to make purchases.

7. International Data Transfers

As we serve customers worldwide (excluding certain Asian countries and remote areas), your information may be transferred to and processed in countries other than your own. We ensure all transfers comply with applicable data protection laws.

8. Children’s Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices. The updated version will be posted on our website with a new “Last Updated” date.

10. Contact Us

Thank you for trusting Celestiagem Jewelry Shop with your personal information. We’re committed to protecting your privacy as carefully as we craft each piece of jewelry in our collections.