At Celestiagem Jewelry Shop, we want your experience to be as exquisite as our handcrafted jewelry. Below you’ll find all the details about our shipping methods and hassle-free return process.

Shipping Information

Order Processing: 1-2 business days

Shipping Methods:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days delivery after dispatch)
  • Free Shipping: Available for orders over $50 via EMS (15-25 business days delivery after dispatch)

Note: We ship worldwide except to certain remote areas and parts of Asia. Please contact us if you’re unsure about delivery to your location.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible:

  • Item must be unused and in original condition
  • Original packaging and tags must be included
  • For hygiene reasons, nose accessories cannot be returned unless defective or incorrect

How to Return an Item

  1. Contact Us: Email [email protected] within 15 days of receipt with your order number and reason for return
  2. Wait for Approval: Our team will respond within 2 business days with instructions
  3. Package Securely: Include all original packaging and tags
  4. Ship Your Return: Send to our studio using a trackable service (address provided in approval email)

Return Shipping Costs

Customers are responsible for return shipping unless the return is due to our error (wrong or defective item). We strongly recommend using a trackable shipping method as we cannot be responsible for items lost in transit.

Refund Process

Once we receive your return (typically within 5 business days of arrival):

  • We’ll inspect the item and notify you of approval/rejection
  • If approved, refunds are processed to your original payment method within 7-10 business days
  • PayPal refunds may take 3-5 additional days to appear in your account
  • Original shipping fees are non-refundable (except for our errors)

Exchanges

We happily exchange items for different sizes or styles within the same price range:

  • If the new item costs more, you’ll pay the difference
  • If it costs less, we’ll refund the difference

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the item and packaging. We’ll arrange a replacement or refund and cover all associated shipping costs.

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Celestiagem Customer Care,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item to return: [Product Name]

Reason for return: [Reason – e.g., size, style, etc.]

Please advise on next steps.

Best regards,

[Your Full Name] [Your Email Address] [Your Phone Number – optional]

Final Notes

Our return address:

Celestiagem Jewelry Shop
Returns Department
3001 Cook Hill Road
MONHEGAN, US 04852

For any questions about our returns policy, please contact our customer care team at [email protected] Monday-Friday, 9AM-5PM EST.

We appreciate your trust in Celestiagem Jewelry Shop and strive to make every aspect of your experience with us as beautiful as our handcrafted jewelry.