Term and Conditions

Welcome to Celestiagem Jewelry Shop (“we,” “us,” or “our”). These Terms and Conditions govern your use of our website www.charmingearrings.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. Website Use and Intellectual Property

1.1 Website Access

You may use our website for personal, non-commercial purposes to browse and purchase our jewelry collections.

1.2 Intellectual Property Rights

All content on this website, including designs, text, graphics, logos, and product images, is the property of Celestiagem Jewelry Shop and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

1.3 User Responsibilities

When using our website, you agree to:

• Provide accurate account information
• Not engage in fraudulent activities
• Not attempt to interfere with website operations
• Not use our content for unauthorized commercial purposes

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our handcrafted jewelry, including:

• Bracelets
• Earrings
• Hair Accessories
• Necklace Sets
• Necklaces
• Nose Accessories
• Rings

While we strive for color accuracy, monitor settings may affect how products appear on screen. Actual colors and finishes may vary slightly.

2.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Hygiene Considerations

For health and safety reasons, nose accessories cannot be returned unless defective or incorrect.

3. Orders and Payments

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse orders at our discretion.

3.2 Pricing

All prices are in US dollars. We occasionally update prices and cannot honor previous pricing.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at time of order. For security, we may request additional verification.

3.4 Order Confirmation

You will receive an email confirmation once your order is processed. Please review it carefully and contact us immediately with any discrepancies.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days, excluding weekends and holidays.

4.2 Shipping Options

We offer:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
• Free Shipping: For orders over $50 via EMS (15-25 business days after dispatch)

4.3 Shipping Restrictions

We ship worldwide except to certain remote areas and parts of Asia. Contact us if unsure about delivery to your location.

4.4 Delivery Responsibilities

Once shipped, you become responsible for the goods. We’re not liable for delays caused by customs or carrier issues.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery. To be eligible:

• Items must be unused and in original condition
• Original packaging and tags must be included
• Nose accessories cannot be returned unless defective/incorrect

5.2 Return Process

To initiate a return:

1. Email [email protected] within 15 days
2. Include your order number and reason for return
3. Wait for our approval and instructions
4. Ship using a trackable method to our return address

5.3 Refunds

Upon receiving and inspecting your return (typically within 5 business days):

• We’ll notify you of approval/rejection
• Approved refunds are processed within 7-10 business days
• Original shipping fees are non-refundable (except for our errors)

5.4 Exchanges

We exchange items for different sizes/styles within the same price range. Price differences will be adjusted accordingly.

6. Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos. We’ll arrange a replacement or refund and cover associated shipping costs.

7. Limitation of Liability

Celestiagem Jewelry Shop shall not be liable for:

• Indirect, incidental, or consequential damages
• Errors in product descriptions
• Delays beyond our reasonable control
• Improper care or use of jewelry items

Our total liability for any claim related to your order shall not exceed the purchase price of the item(s) in question.

8. Privacy and Data Protection

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your information.

9. Governing Law

These Terms shall be governed by the laws of the State of Maine, USA, without regard to conflict of law principles.

10. Changes to Terms

We may update these Terms periodically. The updated version will be posted on our website with a new effective date.

11. Contact Information

For questions about these Terms:

Celestiagem Jewelry Shop
3001 Cook Hill Road
Monhegan, US 04852
Email: [email protected]
Customer Care Hours: Monday-Friday, 9AM-5PM EST